PicoCore Service Portal - The structured way to support

"Incidents" is really just an umbrella term for situations "where things have gone wrong".

If you run into unforeseen events, breakdowns, long response times in the system or other conditions that may arise acutely, Incidents will be the right type of contact.

Once the PicoCore team receives an Incident, the aim is to restore normal operations as quickly as possible. This process involves prioritization, analysis and concrete corrections in and around the solution - a process we keep you as a customer updated with until we have rectified the problem.

"Change Request Management" inquiries are used to visualize your need for changes and additions to existing applications, systems or codebases.

Based on a task description you hand over the moment you create your request, the PicoCore team prepares an estimate for the change request in question.

"Service Requests" are the ongoing support and user support requests that you as a customer need help handling.

Unlike Incidents, a Service Request is not an indication that your solution's operation has been negatively impacted. On the other hand, Service Requests will typically be suitable for inquiries that concern technical possibilities in your solution, the need for help with creating users and more general inquiries related to your IT landscape.